Terms of Use

1. Scope and contract order

These terms apply to webotion.net and Webotion's SaaS, software development, integration, server, cloud, hosting, maintenance, backup, and support services. If a proposal, order form, master services agreement, service level agreement (SLA), or data processing addendum applies, that specific document controls in case of conflict.

2. Accounts and acceptable use

• Keep account information accurate, protect credentials, and remain responsible for activity under your account.
• Notify Webotion promptly of suspected unauthorised access or security incidents.
• Do not use services for unlawful, deceptive, harmful, abusive, or rights-infringing activity.
• Malware, unauthorised scanning or testing, denial of service, spam, phishing, cryptomining, or disproportionate infrastructure consumption is prohibited unless a test is expressly agreed in writing.

3. Service delivery

Webotion provides services with professional care. Planned or emergency changes and interruptions may occur for maintenance, security, capacity, or third-party dependencies. Availability, response, and resolution commitments are binding only when stated in an applicable SLA or proposal.

Customers are responsible for their systems, users, legal compliance, and uploaded content. Unless backup coverage is expressly included, customers should maintain current, recoverable copies.

4. Fees and renewal

Fees, currency, taxes, billing period, payment due date, renewal, and cancellation terms are stated in the applicable proposal, order, or subscription screen. Overdue amounts may result in proportionate restriction or suspension in accordance with law and contract.

5. Customer data and intellectual property

Customers retain their rights in uploaded data and content and grant Webotion only the limited permission needed to provide, secure, support, and perform the service. Customers confirm they have the rights and permissions required for that content.

Webotion retains rights in its software, designs, documentation, brands, methods, and pre-existing components. Ownership and licensing for custom development are defined in the applicable proposal or agreement.

6. Confidentiality, privacy, and third parties

Each party uses confidential information only for the service relationship and applies reasonable safeguards. Personal data is handled under the Privacy Notice and any applicable data processing addendum.

Services may depend on third-party infrastructure, APIs, licences, or links. Their separate terms may apply, and changes beyond Webotion's reasonable control may affect the service.

7. Suspension and termination

Services may be proportionately suspended for a security risk, unlawful use, infringement, overdue payment, or a serious risk to infrastructure. Where the situation is not urgent, Webotion will seek to provide notice and a reasonable opportunity to cure.

Export and deletion periods after termination are set out in the applicable agreement. Customers should export required data before termination. Legal retention duties and backup cycles remain applicable.

8. Liability and force majeure

To the extent permitted by mandatory law, Webotion is not liable for indirect losses or interruptions caused by events beyond its reasonable control. Any liability caps are defined in the applicable agreement. Mandatory consumer rights are not restricted by these terms.

Obligations affected by events such as natural disaster, war, epidemic, government action, widespread internet or power outage, cyberattack, or supplier failure may be suspended for the duration of the event.

9. Changes, law, and contact

These terms may be updated to reflect service or legal changes. Material changes will be announced through appropriate channels. Turkish law applies, subject to mandatory jurisdiction and consumer-protection rules.

Questions may be sent to destek@webotion.net.