Support

Support channels

For technical support, account, subscription, billing, security, and data requests, email destek@webotion.net. For new projects and commercial enquiries, use info@webotion.net.

Helpful information to include

• Your name, company, and a contact email.
• The product or service, customer or workspace name, and any ticket or subscription reference.
• A short summary, when the issue began, steps to reproduce, and the expected result.
• The error message, screenshot, and relevant logs with personal and confidential data removed.

Share information safely

Do not email passwords, one-time codes, private keys, access tokens, full payment-card details, or unnecessary personal data. If a sensitive file is required, the support team will provide a secure transfer method.

Response and priority

Requests are prioritised by impact and urgency. Critical infrastructure incidents outside general business hours are handled according to the applicable service agreement and SLA. Any committed response or resolution time is stated in the customer-specific agreement.

Security and privacy reports

For suspected account compromise, data incidents, or vulnerabilities, use “URGENT — Security” in the subject and identify the affected system. For privacy, KVKK, or deletion requests, include the request type in the subject.